Booking & Payment Options

You can book a hire vehicle over the telephone, email or in person. Just call us on +44 (0) 1903 820 800 or email rental@pavilioncars.co.uk. If you just need a quote for now, we are only too pleased to help. To book a vehicle with us we will require the driver’s full name, age, driving experience, current address, contact telephone number, license details including any points or endorsements and payment details although the payment will be processed on the day of collection(except for Overseas Bookings) 

Thanks to our new vehicle management software, Prohire, you can now book online in a few simple steps. Go to the home page and use the Book Online box at the top left hand side of the page. Select your vehicle type, pick up and drop off dates and click continue. You will now be directed to our Prohire software which will take you through the booking process. Here you can select the vehicle type you require and enter your personal details. All of this information will be directed straight to us and we can confirm your booking as soon as availability is confirmed.

When entering your details you can also add a username and password so that your details are securely retained in the Prohire system making future bookings quick and easy. Please note when booking online no payments will be taken until the day of collection (except for Overseas Bookings). If you are a corporate or trade customer, please contact us for special trade discounts.

We would recommend booking as soon as you're certain of your dates but usually a week before is plenty of time. Please be aware that weekends are very popular for most vehicles, especially vans, so please book early to avoid disappointment!

Where ever possible we will adjust your booking to suit your requirements, however cancellations must be made 24 hours before the hire start time otherwise a cancellation fee of up to 50% of the hire charge will be incurred. If you need to amend or cancel a booking, please call us on +44 (0) 1903 820 800.

Unless otherwise stated, the price quoted will include your hire, insurance cover, unlimited mileage, roadside breakdown cover, collision damage waiver and VAT. For corporate customers, we would normally quote ex-vat and give you the opportunity to provide your own insurance cover. You will be given a Rental Agreement to check and sign. This will show any additional services with the relevant charges.

To prevent additional costs being incurred at the end of your hire, please note the following;

It is illegal to smoke in any of our vehicles as they are considered to be a public place so we would ask that you please do not smoke in any of our vehicles, this includes any passengers. A smoking fine of up to £50 will apply for people who smoke in our vehicles.

Although we do not expect vehicles to be returned clean, we would also ask that you respect our vehicles. Excessive rubbish, drink spills, paint spills, pet hair, mud or other substances found in the vehicle may incur a valeting charge of up to £50.

For any Penalty Charge Notice recieved whilst the vehicle is on hire to you, an administration fee of £15 + vat  will be charged for each PCN recieved. This includes congestion charges, speeding fines and parking fines.

Every vehicle is supplied with a full tank of fuel unless otherwise stated and it is your responsibility to ensure the vehicle is returned with a full tank of fuel. A refuelling surcharge will apply for any vehicles requiring refuelling.

Most major Credit and Debit Cards are accepted including Eurocard/Mastercard, Visa, Switch, British Maestro,Visa Delta Debit Cards, American Express and Visa Electron are accepted. Card details can be taken over the phone for payment if required and signed on your behalf by the person collecting the vehicle.

You are welcome to pay for the vehicle hire in cash, however additional identification will be required. Once the vehicle is returned your deposit will be refunded if there is no additional damage and the vehicle is fully fuelled.

We do not ask for a deposit on the vehicle hire, you simply pay the required amount for the hire and that’s it!

All of our prices include collision damage waiver which reduces your excess to anything as low as £350 depending on the vehicle hired and any endorsements you may have on your license. We hold this excess as a pre-autherisation on your card or as cash as a guarantee against the security excess so there is nothing to pay unless the vehicle is returned with new damage or requires re-fuelling.

The only time a deposit is required is if you are paying by cash. In this instance we will ask for the security excess to be paid in full with cash as well as the vehicle hire. Once the vehicle is returned your deposit is refunded if there is no additional damage and the vehicle is fully fuelled.

Business customers are welcome to apply for credit facilities, although these are of course subject to credit and reference checks. If you wish to apply for an account, please go to the Corporate Customers section of the website and download an Account Application Form. Send the completed form to us, either by email or post and we will contact you once your account has been accepted.